Refund policy

Returns & Refunds Policy

Alira - Boutique

At Alira - Boutique, we are committed to complying with the Australian Consumer Law (ACL) and providing a fair and transparent experience for our customers.

Nothing in this policy limits, excludes or modifies any rights you have under the Australian Consumer Law.

Australian Consumer Law

Under the ACL, you may be entitled to a remedy if a product:

  • Is faulty or damaged

  • Is significantly different from its description

  • Is not fit for its intended purpose

Where required by law, we will provide an appropriate remedy, which may include a refund, replacement or repair, depending on the nature of the issue.

Faulty, Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives faulty, damaged or incorrect, please contact us within 7 days of receiving your order at:

📧 info@aliraboutique.com

Please include clear photos or videos showing the issue, along with your order number. This allows us to assess the issue and arrange the appropriate remedy as quickly as possible.

Any remedy will be provided in accordance with your rights under Australian Consumer Law.

Change of Mind Returns

Alira - Boutique does not offer refunds for change-of-mind purchases, including:

  • Incorrect size selection

  • Change of preference

  • Ordering the wrong item

Australian Consumer Law does not generally require businesses to provide a refund simply because a customer changes their mind.

At our discretion, we may offer store credit for eligible change-of-mind returns if all of the following conditions are met:

  • The item is unused and unworn

  • The item is in its original condition and packaging

  • The request is made within 14 days of delivery

  • Proof of purchase is provided

Original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer.

Non-Returnable Items

The following items are not eligible for change-of-mind returns unless they are faulty or otherwise covered by Australian Consumer Law:

  • Sale items

  • Gift cards

  • Personal care or hygiene products

  • Custom or personalised items

If you are unsure whether your item qualifies for a return, please contact us before sending anything back.

Return Process

If your return request is approved:

  1. Contact us at info@aliraboutique.com

  2. Provide your order number and relevant details about the return

  3. If approved, we will provide you with return instructions

  4. Send the item back according to the instructions provided

Items returned without prior approval may not be accepted.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved:

  • The refund will be issued to the original payment method where possible

  • Processing may take up to 10 business days

  • Your bank or payment provider may require additional time for the refund to appear in your account

If you believe your refund has been approved but has not appeared after 15 business days, please contact us.

Questions?

If you have any questions about our Returns & Refunds Policy, our customer care team is happy to help.

📧 info@aliraboutique.com